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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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Frequently Asked Questions

Do you accept walk-ins or is it appointment only?
We welcome both walk-ins and scheduled appointments. However, we recommend booking in advance to minimize wait times and ensure availability.

What services do you offer?
We provide a range of services including urgent care, STI testing and treatment, and medically supervised GLP-1 weight loss treatments. Our goal is to offer convenient, all-in-one care for your immediate and ongoing health needs.

Are your STI screenings confidential?
Absolutely. All STI testing and results are handled with complete privacy and discretion. Your health and confidentiality are our top priorities.

How quickly will I receive my STI test results?
Most results are available within a few days, depending on the type of test. Rapid testing options may also be available for certain screenings.

What are GLP-1 weight loss treatments?
GLP-1 treatments are FDA-approved medications that help regulate appetite, improve blood sugar levels, and support sustainable weight loss when combined with a healthy lifestyle.

Am I a good candidate for GLP-1 treatments?
Eligibility depends on your medical history, current health, and weight loss goals. A consultation with our provider will determine if this treatment is right for you.

Do you accept insurance?
All our services are self pay at this time. We take cash, debit, credit, and FSA/HSA. .

How long do visits typically take?
Visit times vary depending on the service, but most appointments are completed within 30–60 minutes.

Is your clinic discreet?
Yes, we pride ourselves on providing a comfortable, judgment-free, and private environment for all patients.

What should I bring to my appointment?
Please bring a valid ID, and a list of any current medications or medical conditions.

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